Refund policy

We understand that sometimes the wrong size or style is ordered, it happens! If you change your mind or need a different size, we’re happy to help.

Change of mind & incorrect sizing

• Returns must be requested within 30 days of receiving your order.

• Items must be unused, in original condition, with tags attached and free from pet hair, stains or signs of wear.

• Customers are responsible for return shipping costs.

• Approved returns will be issued as store credit, which does not expire.

• Exchanges are available where possible. If the requested item is unavailable, we’ll provide store credit instead.

Personalised items

Personalised and customised items, including personalised Pet ID Tags, cannot be returned or exchanged.

Faulty or incorrect items

If your item arrives faulty, damaged or you’ve received the wrong item, please contact us as soon as possible with your order number and photos. We may ask you to return the item for assessment. If confirmed faulty or incorrect, we’ll arrange an appropriate solution, such as a replacement, store credit or refund.

If a returned item does not meet our return conditions, we’ll contact you to arrange its return. Return postage will be the customer’s responsibility.

Please allow 1–3 business days for returns to be inspected and processed once received.

For any questions about returns, please contact us at info@dogme.co.